Influence Service Quality and Tuition Fee on Student Satisfaction During The Handling of Covid-19 Outbreak

Authors

  • Dewi Murtiningsih Universitas Budi Luhur
  • Widi Wahyudi Universitas Budi Luhur

DOI:

https://doi.org/10.31098/ijebce.v1i2.568

Keywords:

Service Quality; Tuition Fee; Student Satisfaction

Abstract

 The purpose of the research is to find out service quality and tuition fees on student satisfaction (partially or simultaneously). The type of this research is explanatory research. The population used in research is all 5,594 students of Budi Luhur University. The sampling technique used is proportional sampling. The number of samples used in this research is 110. SPSS is used as an analysis tool. The result of this research shows that service quality influences student satisfaction, tuition fee influences student satisfaction, and service quality and tuition fee simultaneously influence student satisfaction.

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Published

2021-07-31

How to Cite

Murtiningsih, D. ., & Wahyudi, W. . (2021). Influence Service Quality and Tuition Fee on Student Satisfaction During The Handling of Covid-19 Outbreak . International Journal of Entrepreneurship, Business and Creative Economy, 1(2), 12–20. https://doi.org/10.31098/ijebce.v1i2.568

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Articles