KUSUMAHADI, K. .; SASTIKA, W. .; HANIFA, F. H. . E-ServiceQuality Model and Kano Model: An Integration Improvement on Service Quality in E-Commerce Services. International Journal of Entrepreneurship, Business and Creative Economy, [S. l.], v. 2, n. 1, p. 67–80, 2022. DOI: 10.31098/ijebce.v2i1.738. Disponível em: https://journals.researchsynergypress.com/index.php/ijebce/article/view/738. Acesso em: 16 jul. 2024.