TJITROHARTOKO, O. S.; SARASWATI, T. G. Applying Importance Performance Analysis to Assess Customer Satisfaction: Mass Rapid Transportation in Indonesia. International Journal of Management, Entrepreneurship, Social Science and Humanities, [S. l.], v. 3, n. 1, p. 16–23, 2020. DOI: 10.31098/ijmesh.v3i1.138. Disponível em: https://journals.researchsynergypress.com/index.php/ijmesh/article/view/138. Acesso em: 13 mar. 2025.