Impact of Cross-Functional Integration on Organizational Performance of a Semiconductor Company in the Philippines

Abstract

Cross-functional integration (CFI) plays a crucial role in achieving the business objectives of any organization. This study assessed the impact of CFI on the organizational performance of a semiconductor company in the Philippines. This descriptive-quantitative research used an adapted questionnaire covering the three elements of CFI: collaboration, coordination, and communication. The data were gathered using Google Forms via email and Microsoft Teams from 87 employees on their supervisory levels of the subject-semiconductor company. The findings revealed that the subject-semiconductor company has a supportive culture for CFI. The present study has also provided empirical evidence that CFI is crucial to organizational performance. CFI practices in terms of the three elements have no significant differences as perceived by the respondents when grouped according to age, gender, and length of service. However, there exist significant differences in their perceptions of the practice of CFI in terms of coordination and communication when they are grouped by area/ department assignment. This suggests that the company can improve CFI by focusing on better coordination and communication across functions.