Employees’ Motivation and Job Satisfaction in a National Government Agency in the Philippines

Abstract

In the government sector, motivated and highly satisfied employees are more likely to support the effective and efficient public service delivery. This study explored employee motivation (EM) and job satisfaction (JS) among contract of service (COS) employees in a national government agency in the Philippines. Using a quantitative-descriptive research design, data were gathered from 119 COS employees through a researcher-structured questionnaire distributed in-person. The study examined key motivational factors such as work recognition, professional development opportunities, salary satisfaction, job security, and workplace support, as well as JS dimensions, including workload satisfaction, communication, working dynamics, and career growth opportunities. Data analysis employed statistical tools such as frequency, percentage, weighted mean, and Pearson’s correlation test. Findings indicated that COS employees generally perceived having acceptable levels of EM and JS. Career growth opportunities and workplace support received relatively high satisfaction ratings, while salary satisfaction and job security were identified as areas of concern. Correlation analysis revealed that career development, workplace recognition, and supportive work environments had significant associations with various aspects of JS. Employees who perceived strong professional development opportunities and positive workplace relationships reported higher satisfaction. The study also found that workload satisfaction had a weaker relationship with EM than other dimensions. Considering these significant findings, the study strongly advocates implementing structured recognition programs, mentorship opportunities, competitive salary adjustments, and professional development initiatives. These strategies can help other government agencies enhance workforce stability, engagement, and organizational effectiveness in managing COS employees.