Organization and Human Capital Development

The Impact of AI Techniques on Human-AI Interaction Quality in Project Management: A Mixed-Methods Study

Yusuf Adedayo Lawal, Adetayo Olaitan Ayanleke, Idris Ibidapo Oshin — Wed, 30 Oct 2024 00:00:00 +0700

Artificial intelligence (AI) is changing how organizations work through its integration with project management. This study looks at how AI approaches affect the quality of human-AI interaction in project management settings. The main research issue focuses on figuring out how various AI approaches affect the quality of interactions. A mixed-methods approach was used in the study, integrating qualitative case studies with quantitative questionnaires. Forty-five (45) respondents, comprising project managers and developers from various organizations in Lagos State, Nigeria, were among the participants. While qualitative interviews probed participant experiences, quantitative data offered numerical insights. It was revealed that image-based AI increases engagement by providing visual signals, while speech-based AI improves social presence and trust. Additionally, performance, communication, and trust are all related. This implies that open communication promotes trust, which influences the project's success. By being transparent and adapting AI implementation to the specifics of each project, project managers and AI engineers can foster confidence and regularly assess the efficacy of AI.

Knowledge Mapping of the Auxiliary Police: A Basis for Crafting a Capability Training Program

Ariel A Alamban, John Mark C Poquita, Lykka Jane F Procurato — Wed, 30 Oct 2024 00:00:00 +0700

The auxiliary police force, particularly barangay tanods in the Philippines, faces significant challenges in effectively performing their roles due to limited formally training and capacity-building opportunities. This study was conducted to assess the level of knowledge among barangay tanods regarding their duties, responsibilities, roles as first responders, and patrolling and hazard identification and to develop a Capability Training Program tailored to address identified deficiencies. The need for this research arises from the observed gaps in advanced patrolling strategies and emergency response protocols, which hinder their effectiveness as community enforcers. Using a descriptive-quantitative research design, data were analyzed through regression analysis and descriptive statistics, including mean and standard deviation, using SPSS. The study employed adapted questionnaires targeting knowledge in key areas, such as duties and responsibilities, first responder actions, patrolling techniques, and hazard identification. Simple random sampling was applied, resulting in 140 barangay tanods participating as respondents. Findings revealed that although the overall knowledge of the respondents was high, specific gaps were evident in advanced emergency response and proactive patrolling strategies. These insights were instrumental in the development of a comprehensive Capability Training Program aimed at enhancing the effectiveness of police auxiliary services in critical operational areas.

Organizational Commitment as a Mediator: Exploring the Relationship between Job Satisfaction and Job Performance in the Ghanaian Public Sector

Wed, 30 Oct 2024 00:00:00 +0700

Public sector organizations in developing countries face significant challenges related to workforce retention, job satisfaction, and performance, particularly in Ghana, where limited resources and economic constraints exacerbate these issues. Addressing these challenges is vital for improving organizational outcomes and ensuring effective delivery of public services. This study explores the relationship between job satisfaction and job performance in Ghana’s public sector, focusing on the mediating role of organizational commitment. Understanding these dynamics is becoming increasingly important as public sector organizations grapple with the complexities of workforce management in resource-constrained environments. A sample of 300 employees was selected through purposive and convenience sampling, with 200 valid responses (66.6% response rate). Data were analyzed using SMART PLS 3.0 and SPSS 22, applying partial least squares structural equation modeling (PLS-SEM) to assess the research model and hypotheses. The findings reveal that job satisfaction significantly impacts affective, continuance, and normative commitment. Additionally, continuance and normative commitment positively influence job performance, whereas affective commitment does not. This study underscores the importance of job satisfaction in enhancing job performance through its effect on organizational commitment. To improve workforce outcomes, the study recommends targeted training programs that address skill gaps and increase job satisfaction. Public sector organizations, particularly local governments, should prioritize the implementation of effective job satisfaction strategies to boost employee performance and commitment. This research provides valuable insights into how public sector entities in developing countries like Ghana can foster employee performance through improved organizational commitment.

Performance Analysis of Higher Education Public Service Agencies: A Case Study of the Indonesian Civil Pilot Academy Banyuwangi

Wed, 30 Oct 2024 00:00:00 +0700

A Public Service Agency, known by the Indonesian nomenclature as Badan Layanan Umum (BLU), is a government institution with the autonomy to manage its finances effectively and efficiently and provide public services. BLU is crucial for delivering essential services in Indonesia, including specialized education in the transportation sector. Despite their significance, BLU institutions like the Indonesian Civil Pilot Academy Banyuwangi face operational inefficiencies, financial constraints, and human resource challenges that hinder organizational performance. This study investigates these challenges, focusing on how financial management, human resource issues, and operational inefficiencies affect educational outcomes. The research employed a qualitative case study approach using semi-structured interviews, document analysis, and field observations. Data were collected from key stakeholders, including students, lecturers, and staff, to assess organizational performance in the educational process, human resource management, and general operations. Findings reveal that while facilities and educator engagement have improved, issues such as lecturer absenteeism, student input quality, and the need for continuous staff training persist. This study contributes to the body of knowledge by demonstrating the critical role of Total Quality Management (TQM) and Cross-Functional Integration (CFI) in improving public service agency performance. The research offers practical recommendations for enhancing lecturer performance, refining student admissions, and developing powerful individuals through sustainable training. This expectation can give Public Service Agency management an outlook for increasing performance organization and support mission, as well as the Agency of Human Resources Development (BPSDM) on Transportation vision.

Operational Stress, Coping Strategies and Psychological Well- Being Among Paramilitary Officers in the Bade Local Government Area of Yobe State

Elijah Endurance Aboh, Patrick Saaondo, Ayuba Haladu — Wed, 30 Oct 2024 00:00:00 +0700

There have been reported cases of operational stress experienced by security and paramilitary officers in Nigeria ranging from high to moderate on a continuum of duty posts. Many officers tend to experience operational stress that affects their psychological well-being and productivity. Thus, a study on the influence of operational stress and coping strategies on psychological well -being among paramilitary officers in Bade LGA., Yobe State. The study objectives were: to examine independent influence of operational stress and coping strategies on the psychological well-being of paramilitary officers in Bade, LGA; investigate the joint influence of operational stress and coping strategies on the psychological well-being of paramilitary officers in Bade, LGA. A total of 220 participants, comprising Police (60), Civil Defense (50), Correctional Service (45), and Federal Road Safety Corps (65) were used with purposive sampling techniques. Three standardized instruments namely: Operational Stress; Psychological well-being, and Coping Strategies Scales, were used. Simple linear and multiple regression analyses were performed. The findings revealed that operational stress and coping strategies independently and jointly predicted psychological well-being among paramilitary officers in Bade LGA [F (1,218) =43.956; P<.01; F(1,218) = 51.423; P<.01]; [F (2,137) = 47.153; P<.01] . The study recommended, among others, that the Federal Government of Nigeria should increase the number of paramilitary formations and personnel in Northeast Nigeria with a view to reducing workloads for efficiency and psychological well-being. Additionally, resilience training for coping strategies should be provided by the Federal Government of Nigeria to improve psychological well-being.

Enhancing Organizational Performance: Can Innovative Millennial Entrepreneurship and Business Continuity Take on A Mediating Role?

Annisa Nur Aulia, Iwan Hermawan, Eva Purnamasari — Wed, 30 Oct 2024 00:00:00 +0700

Facing business challenges requires creative ideas that can push into the realm of innovation. Innovation, which is widely held by the millennial generation, is advantageous for companies because this generation is good at developing ideas. However, the phenomenon is that 67% of creative media businesses in 2021 declined in revenue. In connection with these main obstacles, the purpose of this study is to identify constructs that can mediate the role of Relational Capital (RC) in organizational performance (OP). To address the research objective, this study concentrates on the creative media industry, utilizing a sample of 163 respondents. The data were analyzed using Structural Equation Modeling (SEM) through the AMOS software. The results reveal that RC does not have a significant impact on OP.This research examines the role of Innovative Millennial Entrepreneurship (IME) and Business Continuity (BC) in mediating RC to OP. This study empirically proved that RC has no significant effect on OP, but IME and BC can increase RC to OP, with a total effect of 1.487 for IME and 0.509 for BC. Based on this result, it is empirically proven that IME and BC fully mediate the role of RC in CP. This is a contribution to the theoretical domain of dynamic capacity theory.