People and Behavior Analysis

Impact of Artificial Intelligence Chatbots on Student Well-being and Mental Health: A Systematic Review

Sana Alsayed — 2024-09-30

Students in schools and colleges face some challenges, including rigorous academic schedules, academic work load, standardized tests, and assignments deadline, which can contribute to significant stress and mental health risks. Thus, numerous studies have been conducted to control stress between students, such as self-guided stress management programs. This paper reviews several studies published between 2019 and 2023 exploring the impacts of deploying state-of-the-art artificial intelligence chatbots which are used to boost and manage psychological disorders and mental health symptoms such as anxiety, depression, fear, and worry between prospective and current undergraduate students. This study outlines the key phases of the Preferred Reporting Items for Systematic Reviews and Meta-Analyses (PRISMA). It begins with screening (115) articles and subsequently includes (13) articles for intensive review, which all focus on psychological disorders and mental health conditions that can be influenced by the conversational agents and chatbots. However, the results revealed that anxiety and depression are the main psychological disorders that can be influenced by conversational agents and chatbots. Moreover, this review revealed multiple cases of universities and schools, emphasizing the implementation of chatbots for both learning and advising functions. The Systematic Literature Review (SLR) in this study is constrained to the specific databases, and the search keywords were limited to the article title fields only; which excluded the abstracts. This could have caused some missing relevant studies. In future work, other essential databases will be included, such as Scopus and WoS. In addition, we will include more information about the technique and the complexities of using the chatbot as it may have a significant impact on student behaviors and emotions.

Exploring User Experiences with E-wallet DANA among Indonesian Millennials: E-satisfaction and E-loyalty Analysis

Ina Kartika Wati — 2024-09-30

Millennials have been significantly shaped by advancements in internet technology, affecting their preferences and behaviors. This generation is characterized by comfort with digital tools, multitasking abilities, and a preference for flexibility. As technology evolves, millennials will also encounter challenges like the Fear of Missing Out (FOMO), which is particularly evident in the financial sector, which drives the adoption of digital payment systems and fintech solutions. This study analyzes millennial satisfaction with DANA, a prominent digital payment system in Indonesia, and investigate how satisfaction predicts loyalty. Using a quantitative approach, data were collected from 150 respondents, all of whom were millennials, using DANA via Google Forms on a 5-point Likert scale. This study employed Partial Least Squares (PLS) statistics to examine the correlation between customer satisfaction and loyalty. The results reveal a strong positive correlation, underscoring the importance of user satisfaction as a key driver of loyalty. These findings provide valuable insights for developing marketing strategies and enhancing customer retention in the digital payment industry.

Perceived Level of Family Relationships and Predictors of Students’ Motivation from a Higher Education Institution

Erin E. Riego de Dios — 2024-09-30

Family relationships and student motivation are two crucial factors that can significantly impact student academic performance. Studies have shown that students from supportive family environments tend to have higher motivation levels and better academic performance compared to those from less supportive homes. The objective of this study is to determine the perceived level of family relationships and student motivation for a higher education institution in Olongapo City, Philippines. At the same time, the study also intends to discover the underlying predictors of student motivation. The proponents then used a descriptive correlational research design to attain the objectives. Four hundred (400) students participated voluntarily in the online survey using purposive sampling. The online poll adopted two (2) validated research instruments to analyze the perceived level of family relationships and student motivation. The garnered data underwent statistical analysis using descriptive and inferential statistics. Results reveal that the students had a high level of cohesion and a moderate degree of expressiveness and conflict in their family. There was also a high student motivation level. The study also observed significant differences in the perceived level of family relationships and students’ motivation when grouped according to their demographic characteristics. There was a weak positive association between family relationships and students’ motivation. Cohesion, expressiveness, and conflict were predictors that influenced students’ motivation to confirm relationships. This study contributes in the aspect exploring family relationship variables and how they influence a student’s learning motivation.

Modeling the Relationship Between Employee Conflict, Work Stress, and Turnover Intention in the Food-Service Industry

Josephine Diana S. Campos — 2024-09-30

The fast-paced and demanding food service industry faces challenges like employee conflict, workplace stress, and high turnover intentions, which impact both employee well-being and business performance. This study examines the causal relationships among employee conflict, work stress, and turnover intention using Partial Least Squares Structural Equation Modeling (PLS-SEM). A sample of 237 food service restaurant workers from Pampanga, Philippines, was selected via purposive sampling. Data were collected using a survey instrument with rating scales. The study evaluated the model’s fit, internal reliability, and construct validity using confirmatory factor analysis. Path analysis revealed a moderate fit of the model to the data, indicating acceptable reliability and validity. Findings showed a direct positive effect of employee conflict on turnover intention, with work stress having an indirect influence. Recommendations include the following: implementing conflict resolution and stress management programs, improving communication, offering flexible work hours, task management, employee assistance programs, rewards, and career advancement opportunities. Due to geographical limitations, future studies should also employ qualitative or mixed methods and longitudinal designs to examine these effects over time.

Optimizing Administrative Professionalism: A Strategic Approach to Elevate Clientele Satisfaction in Service-Oriented Environments

Mary Rose Montano — 2024-09-30

Professionalism is crucial in shaping client experience in organizations, yet many organizations lack strategies to enhance staff conduct, leading to inconsistent service, communication gaps, and inadequate training. Essential qualities such as competence, courtesy, honesty, integrity, and specialized knowledge significantly impact client interactions, complaint resolution, and organizational image. This study, conducted at the City College of Calamba, Philippines, surveyed 1,126 students to assess their perceptions of professionalism among administrative personnel providing student services and evaluate customer satisfaction. Using a descriptive correlational approach with stratified random sampling and simple statistical treatment such as mean and Goodman and Kruskal's Gamma Correlation, the study established a correlation between staff professionalism and satisfaction, proposing a development program based on its findings. The survey found high levels of professionalism and customer satisfaction, recognized staff strengths in professional communication and accountability, and indicated areas for growth in problem-solving. The significant relationships between job performance, service delivery, ethics, and satisfaction highlight professionalism’s impact on consumer perspectives. The novelty of this study lies in its focus on the correlation between professionalism and satisfaction within an educational setting, offering insights for targeted development programs. Limitations include a small sample size, which may affect generalizability, reliance on self-reported data, cross-sectional design, and a focus on one institution, which may overlook broader contextual nuances.

Emotional Intelligence and Teacher Productivity and Performance in Public Elementary Schools: An Input for a School-Based Intervention Program

Haide J. Galang — 2024-09-30

Emotional intelligence (EI) is crucial to every individual's well-being. It is a significant factor in establishing positive relationships, especially in the post-pandemic era. Teachers play vital roles in education as they are the front liners who directly interact with learners, parents, and stakeholders. Therefore, they should have a strong EI to employ constructive approaches in managing their school environment. Therefore, educational leaders and school administrators must recognize how personal challenges impact teachers' emotional intelligence, particularly during the pandemic, by establishing reliable support mechanisms that foster a positive learning atmosphere. These resources can help teachers manage personal issues and empower them to support their students effectively. The study analyzed the impact of Emotional Intelligence on teachers’ productivity and performance as input for a school-based intervention program. This descriptive research utilized a quantitative correlation approach. A simple random sampling technique was employed to determine the population sample size. The questionnaire was sent to 655 target respondents from two sub-offices of the Division of Laguna, Department of Education, Philippines, through two methods: via a Google link or using paper and pen, with the permission of their school heads. The questionnaire was sent to the target participants in two ways: through a Google link or through paper-and-pen with the permission of the participants’ school heads. The results revealed that the respondents demonstrated high emotional intelligence but average stress management. On the other hand, they were both at high levels in terms of productivity and performance. The relationship between emotional intelligence and teachers’ productivity exhibited moderate correlations, while there was a strong correlation between Emotional Intelligence and Teaching Performance. Finally, some demographic factors influenced the relationship between emotional intelligence (EI) and Teaching Performance. Most school interventions focus on skill development, curriculum development, teaching methodologies, or student support systems, and Emotional Intelligence is often neglected. Providing emotional support to teachers is important for recognizing how their emotional states impact their effectiveness and the learning environment. This support can help to continually enhance productivity and performance, leading to better learning outcomes.

Lived Experiences of School Heads During Post-Pandemic: Building Resilience and Navigating Schools to Recovery Amidst Disruptive Times

Jermaine D. Alonzo — 2024-09-30

Crisis management practices among school leaders are critical for effective emergency response and resilience. Crisis management studies are essential because unanticipated crises, such as health concerns and calamities, disrupt the learning process. This phenomenological research explores the lived experiences of school heads during the post-pandemic period when they built resilience and navigated their schools back to recovery. Adapting to changing circumstances, finding effective ways to bridge learning gaps and promoting staff and learner well-being are the major challenges facing school heads after pandemic. Real-life situations are further explored through this research to aid in crisis management. This study is crucial because it aids organizations in their effective planning, rapid response, and recovery from unexpected crises. Eight school heads from the Philippines were selected as participants. The researcher utilized a validated questionnaire to gather data on various school management strategies before and after the pandemic. The post-pandemic posed challenges, needs, and opportunities due to protocols, settings, and requirements while incorporating resilience strategies and implementing proactive school recovery approaches. The ANCHOR model was developed as a crisis management framework based on the findings and observations. This process consists of five stages: acclimatization, necessity appraisal, counter-response and handling, opportune resilience strategies application, and recovery and restructuring. It can be applied by organizations to manage crises and recover, emphasizing crisis management skills to improve organizational performance. The model can aid school heads in making informed decisions and navigate institutions to recovery. Finally, this research encapsulates that crisis management skills are essential to organizational performance, particularly in academic institutions.