Organizational Conditions Associated with Burnout among Assessment Division Employees of a Philippine Government Agency

Abstract

Despite growing evidence linking organizational conditions to employee burnout, little research has examined their collective association with burnout among assessment personnel in Philippine government agencies. Guided by Job Demands-Resources (JD-R) Theory, this study examined the organizational conditions associated with burnout among employees in an Assessment Division of a Philippine government agency. The study employed a quantitative descriptive-correlational design and a census approach, involving 40 employees. The researcher developed a questionnaire based on the JD-R framework and relevant literature to gather data. Experts reviewed and revised the instrument, and the researcher conducted pilot testing; reliability was assessed using Cronbach's alpha. The study used descriptive statistics and Spearman's rank-order correlation to analyze the data. Findings revealed favorable ratings for management support, workplace communication, employee recognition, and work environment, while workload and work-life balance received lower ratings. Burnout-related experiences were frequently reported, with emotional exhaustion emerging as the most prominent dimension. Overall organizational conditions were significantly and negatively associated with burnout (rho = -0.393, p = .012). Workload, work environment, and work-life balance were significantly associated with burnout, whereas management support, workplace communication, and employee recognition were not. Employees most commonly reported heavy workload, tight deadlines, exhaustion, and work-life balance difficulties. The findings informed the development of workplace strategies and are limited to Assessment Division employees who participated in the study. The results provide preliminary evidence for further assessment of burnout-related organizational conditions in similar government work settings.