Impact of the Citizen’s Charter Implementation on Public Service Delivery in a Philippine Government Office

Authors

Stephanie Mhay C Concepcion Philippine Statistics Authority https://orcid.org/0009-0004-3370-9849
Judy B Bandala Philippine Statistics Authority https://orcid.org/0009-0006-4449-8287
Rizza Rhenz D De Villa National Housing Authority https://orcid.org/0009-0008-3754-3769
Michelle M Gacutan Philippine Crop Insurance Corporation https://orcid.org/0009-0009-4448-2121
Mary Joyce A Leonzon Duty Free Philippines Corporation https://orcid.org/0009-0000-3061-7667
Jesus Briones World Citi Colleges https://orcid.org/0000-0001-9181-4437

Citizen’s Charter Implementation; Public Service Delivery; Good Governance Theory; Philippine Government Office

Note: I cannot proceed with the next stage when the Abstract is pasted.

2026-02-28

Articles