The Influence of Transformational Leadership on Organizational Citizenship Behavior with Quality of Work Life and Organizational Commitment as Mediating Variables
DOI:
https://doi.org/10.31098/ijmesh.v10i1.4453Keywords:
Transformational Leadership, Quality of Work Life, Organizational Commitment, Organizational Citizenship Behavior, Mediation Analysis, Public Sector Employees, PLS-SEM.Abstract
Previous studies have reported inconsistent findings on the raelationship between transformational leadership and organizational citizenship behavior (OCB), while the simultaneous mediating roles of quality of work life and organizational commitment remain underexamined in local public-sector organizations. This study examines the association between transformational leadership and OCB and analyzes the mediating roles of quality of work life and organizational commitment among employees of the Health, Population Control and Family Planning Office of Cilacap Regency. Using a quantitative cross-sectional survey, data were collected from all 171 employees through saturated sampling. The data were analyzed using Partial Least Squares-Structural Equation Modeling (PLS-SEM) with SmartPLS 4.0. The findings show that transformational leadership is positively associated with OCB and quality of work life, but not directly associated with organizational commitment. Quality of work life is positively associated with organizational commitment and OCB, while organizational commitment is positively associated with OCB. Mediation testing indicates that quality of work life significantly mediates the relationship between transformational leadership and both organizational commitment and OCB, whereas organizational commitment does not significantly mediate the relationship between transformational leadership and OCB. These findings extend Social Exchange Theory by showing that leadership in a local public-sector setting supports extra-role behavior primarily through improved quality of work life.
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