Antecedents and Consequences of Employee Job Satisfaction in Indonesia

Authors

  • Darwin Lie Management Study Program, Sekolah Tinggi Ilmu Ekonomi Sultan Agung
  • Sofiyan Sofiyan Management Study Program, Sekolah Tinggi Ilmu Ekonomi Sultan Agung
  • Robert Tua Siregar Management Study Program, Sekolah Tinggi Ilmu Ekonomi Sultan Agung
  • Hery Pandapotan Silitonga Management Study Program, Sekolah Tinggi Ilmu Ekonomi Sultan Agung
  • Susanti Sri Rezeki Lubis Management Study Program, Sekolah Tinggi Ilmu Ekonomi Sultan Agung

DOI:

https://doi.org/10.31098/quant.748

Keywords:

transformational leadership, culture diversity, work satisfaction, OCB, employee performance

Abstract

Factors that encourage job satisfaction include the application of transformational leadership from a leader in the company. The existence of cultural diversity also contributes to the level of employee job satisfaction. Then the implementation of organizational commitment is also essential to increase employee satisfaction at work. This study deals with the antecedents and consequences of employee work satisfaction, including transformational leadership, culture diversity, and organizational commitment as antecedents and organizational citizenship behavior (OCB) and employee performance as a consequence. The research instrument used a questionnaire distributed to 280 employees who worked in cigarette factories and tapioca flour factories in Pematangsiantar City. For data analysis, this research uses the Smart PLS application with the PLS-SEM approach oriented. This research concludes that transformational leadership and culture diversity has a significant impact on work satisfaction. On the other hand, the results of this research also conclude that organizational commitment does not significantly impact work satisfaction. Furthermore, this research also confirms that work satisfaction significantly affects organizational citizenship behavior (OCB) and employee performance. Then this study was only carried out in one city so that no specific data comparison could be obtained and only focused on the use of transformational leadership variables, culture diversity, work satisfaction, organizational citizenship behavior, and employee performance. The novelty presented from this research explains that although most employees have different cultural backgrounds if supported by a fair and wise application of transformational leadership, it will encourage job satisfaction.

References

Ahmad, S., & Shahzad, K. (2011). HRM and Employee Performance: A Case Of University Teachers Of Azad Jammu And Kashmir (AJK) In Pakistan. African Journal of Business Management, 5(13).

Aydan, O. (2016). The Effects Of Diversity Management On Job Satisfaction And Individual Performance Of Teachers. Educational Research and Reviews, 11(3), 105–112.

Babalola, S. S. (2016). The Effect Of Leadership Style, Job Satisfaction And Employee-Supervisor Relationship On Job Performance And Organizational Commitment. Journal of Applied Business Research, 32(3), 935–946. https://doi.org/10.19030/jabr.v32i3.9667

Boamah, S. A., Spence Laschinger, H. K., Wong, C., & Clarke, S. (2017). Effect Of Transformational Leadership On Job Satisfaction And Patient Safety Outcomes. Nursing Outlook, 66(2), 180–189.

Bushra, F., Usman, A., & Naveed, A. (2011). Effect of Transformational Leadership on Employees' Job Satisfaction and Organizational Commitment in Banking Sector of Lahore ( Pakistan ). … Journal of Business & Social Science, 2(18), 261–268.

Chelagat, L. J., Chepkwony, P. K., & Kemboi, A. (2015). Effect of Organizational Citizenship Behavior on Employee Performance in Banking Sector, Nairobi County, Kenya. International Journal of Business, Humanities and Technology, 5(4), 55–61.

Cherian, S., Alkhatib, A. J., & Aggarwal, M. (2018). Relationship Between Organizational Commitment and Job satisfaction of Nurses in Dubai Hospital. Journal of Advances in Social Science and Humanities, 4(1), 36373–36400. https://doi.org/10.15520/jassh41276

Chin-Wen Liao, Lu, C. Y., Huang, C. K., & Chiang, T. L. (2012). Work Values, Work Attitude And Job Performance Of Green Energy Industry Employees In Taiwan. African Journal of Business Management, 6(15), 5299–5318. https://doi.org/10.5897/ajbm11.1449

Choiriyah, Wibowo, Riyadi, H., & Umar, H. (2019). The Influence of Competence and Organizational Commitment on Work Satisfaction and Their Impact on Performance Employee (Study in PT. KAI Divre III, South Sumatera). International Journal of Human Resource Studies, 9(1), 174.

Eliyana, A., Ma’arif, S., & Muzakki. (2019). Job Satisfaction And Organizational Commitment Effect In The Transformational Leadership Towards Employee Performance. European Research on Management and Business Economics, 25(3), 144–150.

Falkenburg, K., & Schyns, B. (2007). Work Satisfaction, Organizational Commitment And Withdrawal Behaviours. Management Research News, 30(10), 708–723.

Faradita, Y. R. (2017). The Effect of Job Satisfaction and Organizational Commitment on Organizational Citizenship Behavior (Study on Employees of PT. PLN Sidoarjo Area). Jurnal Administrasi Bisnis (JAB), 52(1), 125–129. administrasibisnis.studentjournal.ub.ac.id

Findler, L., Wind, L. H., & Mor Barak, M. E. (2007). The Challenge Of Workforce Management In A Global Society: Modeling The Relationship Between Diversity, Inclusion, Organizational Culture, And Employee Well-Being, Job Satisfaction And Organizational Commitment. Administration in Social Work, 31(3), 63–94. https://doi.org/10.1300/J147v31n03_05

Foote, D. A., Li, T., & Tang, P. (2008). Job Satisfaction And Organizational Citizenship Behavior (OCB): Does Team Commitment Make A Difference In Self-Directed Teams? Management Decision, 46(6), 933–947.

Ghozali, I. (2014). Structural Equation Modeling, Metode Alternatif dengan Partial Least Square (PLS). Badan Penerbit Universitas Diponegoro.

Gunlu, E., Aksarayli, M., & Percin, N. S. (2010). Job Satisfaction And Organizational Commitment Of Hotel Managers In Turkey. International Journal of Contemporary Hospitality Management, 22(5).

Haerani, S., Sumardi, Hakim, W., Hartini, & Putra, A. H. P. K. (2020). Structural Model Of Developing Human Resources Performance: Empirical Study Of Indonesia States Owned Enterprises. Journal of Asian Finance, Economics and Business, 7(3), 211–221.

Ibraheem Shelash Mohammad, S., Ali AL-Zeaud, H., & Mohammad Essam Batayneh, A. (2011). The Relationship Between Transformational Leadership And Employees' Satisfaction At Jordanian Private Hospitals. Business and Economic Horizons, 5(April), 35–46.

Ihsani, N., & Wijayanto, A. (2020). The Effect Of Organizational Culture, Motivation, And Job Satisfaction On Employee Performance. The Effect Of Organizational Culture, Motivation, And Job Satosfication On Employee Performance, 1(4), 492–502. https://doi.org/10.31933/DIJDBM

Inuwa, M. (2016). Job Satisfaction and Employee Performance: An Empirical Approach. The Millennium University Journal, 1(1), 90–103.

Javed, M., Balouch, R., & Hassan, F. (2014). Determinants Of Job Satisfaction And Its Impact On Employee Performance And Turnover Intentions. International Journal of Learning and Development, 4(2). https://doi.org/10.5296/ijld.v4i2.6094

Jusriadi, E., Syafaruddin, & Rusydi. (2021). Human Capital Development Of Researsh Staff Through Self-Leadership, Teamwork Management, And Culture Diversity. Jurnal Minds: Manajemen Ide Dan Inspirasi, 8(1), 1–14. https://doi.org/10.24252/minds.v8i1.19316

Khan, A. A., Abbasi, S. O. B. H., Waseem, R. M., Ayaz, M., & Ijaz, M. (2016). Impact of Training and Development of Employees on Employee Performance through Job Satisfaction: A Study of Telecom Sector of Pakistan. Business Management and Strategy, 7(1), 29.

Lie, D., Sherly, S., Dharma, E., & Sudirman, A. (2019). The Impact of Work Discipline and Work Ethic on the Teacher Performance of Sultan Agung Pematangsiantar Private Middle School Teachers T.A. 2018/2019. International Journal of Business Studies, 3(3), 125–135. =

Linda, M. R., Yonita, R., & Silvia, E. D. (2019). The Effect Of Emotional Intelligence And Job Satisfaction On Organizational Citizenship Behavior. Third International Conference On Economics Education, Economics, Business and Management, Accounting and Entrepreneurship (PICEEBA 2019), 97, 475–480. https://doi.org/10.5267/j.msl.2016.6.001

Lizote, S. A., Verdinelli, M. A., & Nascimento, S. Do. (2017). Organizational commitment and job satisfaction: A study with municipal civil Servants. Revista de Administração Pública, 51(6).

Loan, L. T. M. (2020). The Influence Of Organizational Commitment On Employees' Job Performance: The Mediating Role Of Job Satisfaction. Management Science Letters, 10(14), 3307–3312.

Mamat, A., & Ali, M. K. (2018). Relationship of Work Satisfaction and Organizational Commitment: a Literature Review. Jurnal Konseling Dan Pendidikan, 6(2), 101. https://doi.org/10.29210/128700

Margahana, H., Haryono, S., & Muftasa, Z. (2018). The Effects of Job Motivation and Job Satisfaction Toward Organizational Citizenship Behavior (OCB) and Its Impact on Job Performance of Paramedical Community Health Centers in the City of Bandar Lampung. Journal of Resources Development and Management, 46(August), 1–10.

McKay, P. F., Avery, D. R., Liao, H., & Morris, M. A. (2011). Does Diversity Climate Lead To Customer Satisfaction? It Depends On The Service Climate And Business Unit Demography. Organization Science, 22(3), 788–803. https://doi.org/10.1287/orsc.1100.0550

Metwally, A. H., & Bishbishy, N. (2014). The Impact Of Transformational Leadership Style On Job Satisfaction. The Business & Management Review, 5(3), 32–42.

Mickson, M. K., Anlesinya, A., & Malcalm, E. (2020). Mediation Role Of Diversity Climate On Leadership And Job Satisfaction In The Ghanaian Public Sector. World Journal of Entrepreneurship, Management and Sustainable Development, 17(2), 167–188.

Munir, R. I. S., Rahman, R. A., Malik, A. M. A., & Ma’amor, H. (2012). Relationship between Transformational Leadership and Employees' Job Satisfaction among the Academic Staff. Procedia - Social and Behavioral Sciences, 65(ICIBSoS), 885–890.

Nath Gangai, K., & Agrawal, R. (2015). Job Satisfaction And Organizational Commitment: Is It Important For Employee Performance. International Journal of Management and Business Research, 5(4), 269–278.

Ngadiman, Eliyana, A., & Ratmawati, D. (2013). Influence of Transformational Leadership and Organization Climate to the Work Satisfaction , Organizational Commitment and Organizational Citizenship Behavior on the Educational Personnel of. European Journal of Business and Management, 5(10), 97–115.

Omar, M. S., Rafie, N., & Ahmad Selo, S. (2020). Job Satisfaction Influence Job Performance Among Polytechnic Employees. International Journal of Modern Trends in Social Sciences, 3(14), 39–46.

Partono Prasetio, A., Yuniarsih, T., & Ahman, E. (2017). Job Satisfaction, Organizational Commitment, and Organizational Citizenship Behaviour in State-owned Banking. Universal Journal of Management, 5(1), 32–38. https://doi.org/10.13189/ujm.2017.050104

R. M. Hanaysha, J., Khalid, K., Kamariah Nik Mat, N., Sarassina, F., Yahya Bin Ab Rahman, M., & Sazali Bin Zakaria, A. (2012). Transformational Leadership and Job Satisfaction. American Journal of Economics, 2(4), 145–148. https://doi.org/10.5923/j.economics.20120001.32

Sandria, A. P., & Aulia, I. N. (2020). Work Satisfaction Value Viewed From Reaction Of Transformational Leadership, Performance Assessment And Training Variables. Dinasti International Journal of Management Science, 2(1), 218–231.

Setiawan, D. P., & Gunawan, H. (2018). The Effect Of Job Satisfaction And Organization Commitment To Job Performance Through Organizational Citizenship Behavior (Ocb) As Meditation Variable (Empiris Study On Pt. Bank Mandiri at Jakarta). Business and Entrepreneurial Review, 18(1), 1–8.

Sherly, S., Lie, D., Candra, V., Siallagan, D. M., & Sudirman, A. (2021). Interpretation of the Effects of Job Satisfaction Mediation on the Effect of Principal Supervision and Compensation on Teacher Performance. Journal of Educational Science and Technology (EST), 7(1), 105–116.

Wu, C. C., & Chiang, Y. C. (2007). The Impact On The Cultural Diversity To Employees' Job Satisfaction Between Mainland China And Taiwan: A Comparison Of Taiwanese Invested Companies. International Journal of Human Resource Management, 18(4), 623–641.

Zoogah, D. B. (2016). Tribal Diversity, Human Resources Management Practices, And Firm Performance.

Downloads

Published

2022-01-14

How to Cite

Lie, D. ., Sofiyan, S., Siregar, R. T. ., Silitonga, H. P. ., & Lubis, S. S. R. . (2022). Antecedents and Consequences of Employee Job Satisfaction in Indonesia . Applied Quantitative Analysis, 1(2), 1–14. https://doi.org/10.31098/quant.748

Issue

Section

Articles